1. Cancellation Policy

• Time Frame for Cancellation: Customers can cancel their order within 24 hours of placing it, or before the order is shipped, whichever comes first.
• Cancellation Method: Cancellation requests must be made via email or phone.
• Refusal of Cancellation: Cancellation requests made after 24 hours of order placement will not be accepted.
• Right to Refuse Orders: ATZ Medappz Pvt Ltd reserves the right to cancel any order due to pricing errors or other reasons. A full refund will be provided in such cases.

2. Returns Policy

• Returns Window: Return requests are accepted within 24 hours of order placement, excluding certain non-returnable items (e.g., hygiene-related products).
• Condition of Returned Items: Products must be unused, in original condition and packaging, with a receipt or proof of purchase.
• Damaged Products: If a product is received damaged, customers must email with photographic evidence within 24 hours of receipt. Options include replacement, repair, or refund.
• Handling Charge for Damage Post-Use: No returns or refunds for products damaged after use.
• Repeated Returns: Frequent return requests from a customer may be rejected.
• Reverse Pickup: Some locations may not be eligible for reverse pickup, requiring customers to return products.
• Minor Defect and Clearance Items: These are ineligible for return or refund.

3. Special Circumstances

• Emergency Delivery: Customers should be informed in order notes and via customer support for urgent deliveries due to events like birthdays. However, delivery to non-metro cities takes 5-7 working days.
• Customer Unavailability: If a return is due to customer absence, an additional charge of Rs 100 will be applied for re-shipping.

4. Refunds

• Refund Policy: ATZ Medappz Pvt Ltd does not offer cash refunds. Store credit equivalent to the purchase amount, excluding shipping charges, will be provided.

5. Implementation Notes:

• Clear Communication: Ensure all policies are clearly communicated on the website and during purchase.
• Customer Support: Maintain a responsive team to efficiently handle queries and issues.
• Monitoring: Regularly monitor and review the policy for effectiveness and customer satisfaction.