※NEXTWAVE TMS — DIGITAL PRESENCE REBUILD — see how we did it→2026 Dossier · 78pp
Client
NextWave TMS
Engagement
Digital presence rebuild
Sector
Mental health · TMS
Window
~7 months
Scope
Web rebuild · funnel redesign
ChallengeInterest arrived,
Interest arrived,
then leaked away.
The practice was getting attention, but its website worked against it — unclear treatment explanation, a confusing path to booking, and friction that let interested visitors drift away before they ever reached a consult.
PROBLEM 01
Visitors slipping away before booking
Interested visitors dropping off before booking because the path wasn't clear.
PROBLEM 02
Unclear treatment explanation
TMS poorly explained on-site, so visitors left without understanding the option.
PROBLEM 03
Dated, low-trust presence
A digital presence that didn't convey the credibility a medical treatment requires.
PROBLEM 04
Friction to consult
Too many steps and too little reassurance between interest and a booked consult.
ResultsReported from
Reported from
the client's own analytics.
Funnel behaviour, drop-off, and consult enquiries were tracked in the practice's own platforms. Conversion rates and consult volumes are reconciled with the client and shared under NDA — not published here.
FUNNEL CONVERSION · OVER TIME
Reconciled monthly with the client
EngagementConsultsBaseline
BUILD
Live
New site & funnel shipped
FUNNEL
Redesigned
Interest-to-consult path rebuilt
OUTCOMES
Under NDA
Conversion data from client analytics
Adjacent work
Other files from the same shelf.
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Max Healthcare — Chef edition
Event
Walkathon — event branding
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Karma Doctors — practice site, Palm Springs
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NEMA ElderCare — brand creative
Production
On location — campaign production
Why choose us
Why healthcare brands choose us.
Six reasons hospitals, clinics, and doctors pick a healthcare-only firm over a generalist agency.
- Healthcare-only
It's all we do. No retail, no fintech — the whole team thinks in patient journeys, clinical trust, and the way people actually choose a doctor.
- AI-first systems
Receptionists, WhatsApp triage, and attribution built in-house — we answer patients in seconds and tie every click to a booked appointment.
- Compliance built-in
HIPAA, ASCI, NABH and GDPR sign-off baked into every campaign — our standard, not an upcharge or an afterthought.
- Senior on every account
The senior who pitched you stays on the engagement. No bait-and-switch to juniors learning on your budget.
- Measured to the appointment
Patient-level attribution across calls, forms, and walk-ins. Monthly reports show booked patients — not just clicks and impressions.
- Receipts, not promises
We name our clients and show the work. Quarterly reviews with the numbers attached, every cycle.
Adjacent files
The plays we ran for this client live in these services.
If you’re here, you’re probably comparing similar engagements. Here’s the surrounding work — services, problems we solved on the way, and the cities where this kind of programme runs.
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