Low treatment awareness
Patients search for depression help, not 'TMS' — so interest had to be created through clear teaching.
How we built patient interest in a TMS (transcranial magnetic stimulation) service — explaining an unfamiliar, drug-free depression therapy clearly enough that the right patients understood it and reached out.
Case file 003 · 5 mo
The engagement
TMS
Treatment-resistant depression focus
Patient ed.
Explaining an unfamiliar therapy
Search
Search for the condition and treatment
Paid
Reaching people ready to book
Under NDA
Consult & treatment-start data private
Challenge
TMS is an FDA-cleared, drug-free option for treatment-resistant depression — yet most patients have never heard of it. The hard part wasn't competing for known demand; it was creating understanding before anyone could even search for the treatment by name.
Patients search for depression help, not 'TMS' — so interest had to be created through clear teaching.
People in treatment-resistant depression need calm, non-hyped messaging — never pressure tactics.
An unfamiliar device therapy demands clear, accurate explanation of how it works and who it suits.
Patients often try TMS after other options — the journey needed patience, not a hard sell.
Approach
Plain-language explainers on what TMS is, candidacy, and what a course of treatment involves.
Search content linking depression-help searches to the TMS option.
Targeted ads for people ready to act, sent to a clear booking path.
Reassurance content and FAQs to support the long decision from interest to first consult.
Results
Search visibility, consult enquiries, and funnel engagement were tracked in the client's own platforms. Consult volumes and treatment-start figures are reconciled with the client and shared under NDA — not published here.
EDUCATION
Live
TMS explainer library shipped
CHANNELS
Search · Paid
Search and ads bringing enquiries
OUTCOMES
Under NDA
Consult data from client analytics
For a treatment-resistant audience, we'd rather report nothing than inflate a consult number — every figure we share is reconciled to the client's own systems.
Case files
Adjacent files
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Practical notes & supporting evidence
Client contextHarmony Neurocare · Mental
Patient-growth programmeTMS
Public evidencePublished engagement scope
Read alongsideThe source period, programme scope and your own practice baseline
Harmony Neurocare — TMS patient growth is filed in the mental collection. The engagement record identifies patient-growth programme as TMS and channels as Search · Paid. Its published window is 5 mo. These details establish the scope available for public inspection. Read them alongside the client-specific material on this page when assessing whether the example relates to your own brief.
The page’s narrative and engagement record describe the work made public for Harmony Neurocare. Use the named scope to identify which service questions to explore further. A channel listed in an engagement record describes programme coverage; evidence of a particular result requires the corresponding report and reporting period.
Mental-health marketing should explain the services offered, who provides them and how an initial enquiry is handled. Distinguish a general educational explanation from information about a particular treatment. Keep the contact route straightforward and make the destination of enquiries clear to the intake team. Language and accessibility choices should support understanding. Clinical suitability and patient-specific recommendations belong with the treating professional.
Start with the task a visitor needs to complete. Finding a treatment, checking a clinician’s background, identifying a location and asking for an appointment are related tasks, but they need different information. Make those paths visible in the navigation and on the relevant service pages. A good brief includes the content and the operational destination of each action: who receives the form, what happens after submission and how a visitor obtains help when the first contact route fails.
Desktop screens help explain page hierarchy, but they cannot establish the quality of the mobile experience. Check readable text, tap targets, menu behaviour and form validation on a phone. Long doctor biographies and treatment descriptions should remain easy to scan without hiding important details in decorative interactions. When a collection shows both desktop and mobile artwork, compare the priority of information across them. The mobile layout should preserve useful content rather than simply shrink the desktop composition.
A launch review should cover content ownership, approved contact information, working forms, redirects and the URLs that search engines are expected to index. If a site replaces an existing website, map important old pages to appropriate new destinations. Check titles, descriptions, canonicals and internal links against the actual released URLs. Keep the review list separate from the visual approval: a polished mockup does not prove that a live booking form, analytics event or redirect behaves correctly.
Document the difference between a design study, a delivered website and a live capture. A design study explains a proposed experience. A live capture records what the site looked like when it was captured. Neither alone establishes an improvement in appointment conversion. For an outcome comparison, use a defined period and consistent event definitions, then reconcile digital enquiries with attended appointments where the practice can do so. Performance and accessibility checks should be repeatable after future content edits, not only at the first launch.