WhatsApp Business API setup
Official green-tick verified WhatsApp business infrastructure with custom broadcast and interactive message templates.
Outcome: Official verified API
Direct Marketing · WhatsApp, SMS & Email
Engage, educate, and recall every patient at scale.
Automated WhatsApp sequences, patient newsletters, treatment recall reminders, and high-converting drip workflows that nurture long-cycle medical decisions and maximize lifetime value.
350+ healthcare brands served since 2016 · Healthcare only · No guarantees, just honest reporting
Campaign creativesCampaign portfolio
The problem
Most patients who enquire never hear from you again.
Enquiries that don’t book on the first call go cold, and past patients drift away. We follow up by email, WhatsApp and SMS — at the right moment, in the right tone.
- UnbookedI’ll think about it and call back
- RecallTime for your annual check-up
- No-showReminder: your appointment tomorrow
- ReviewHow was your visit today?
Example searches and messages, for illustration.
See how many enquiries go cold — free.
Get my free follow-up reviewThe direct stack
Personalized communication. Compounding patient loyalty.
Healthcare decisions take time. We build automated nurture journeys that keep your practice top-of-mind from initial inquiry through lifelong care.
Automated inquiry nurture drips
Educational sequences sent automatically when a prospective patient inquires about complex procedures (IVF, surgery, dental).
Outcome: Educated before the call
Preventive health newsletters
High-value, doctor-authored health advice, seasonal wellness tips, and clinic updates sent monthly to active patients.
Outcome: Doctor-authored, worth opening
Recall & periodic checkup automation
Automatic alerts for routine screenings, dental cleanings, annual health checks, and vaccination booster schedules.
Outcome: Automatic recall
Feedback surveys & fair review invites
Post-visit surveys flag complaints for staff. Where review invites are lawful, every patient gets the same one, never filtered by score; doctors in India don't ask for reviews (NMC 2026).
Outcome: No review gating
At a glanceOpen Rates · WhatsApp Business — read where patients already areRecall Rate · Checkup and follow-up reminders that bring patients backRetention · Compounding patient relationship management
The evidence
Results you can check, not just claims.
Original reportClient deckPortfolio capture
The profile patients check before they call.
Google Business profiles set up and managed for hospitals and clinics, with review requests built into the patient journey.
Portfolio capturePortfolio captures of client Google Business profiles. Ratings change over time.
Direct marketing
More patients for your practice — starting this month.
✓ 30-minute call✓ Written plan✓ No obligation
Direct marketing · our work
Real work for real healthcare brands.
Timeline
What to expect, honestly.
We cleanse and segment your existing patient database, build automated welcome and recall journeys, and establish regular monthly broadcasts.
- Month 1
Database Segmentation & API Setup
Milestone: Clean Data.
- Months 2–6
Automated Nurture & Recall Triggers
Milestone: Instant Nurture.
- Months 7–12
Cross-Specialty Patient Re-engagement
Milestone: Max LTV.
Pricing
Clear fees. No lock-in after the minimum term.
Complete lifecycle communication management across WhatsApp, email, and SMS. Your proposal confirms the exact scope before you commit.
Practice
Single-clinic and solo practitioners
₹50,000/ month
$1,500 / month outside India
3-month minimum
- WhatsApp Business automation
- Monthly patient newsletter
- Post-visit feedback surveys
- Annual checkup recall flows
- List hygiene & spam protection
Most chosen
Hospital
Multi-line hospitals and chains
₹1,50,000/ month
$5,000 / month outside India
6-month minimum
- Multi-channel (WhatsApp + Email + SMS)
- Procedure-specific drip sequences
- Bi-weekly doctor newsletters
- Patient segmentation by condition
- EMR database automated sync
Enterprise
Hospital groups and global brands
Customengagement
Scoped to your group
12-month minimum
- Custom WhatsApp app & patient portal sync
- Multi-department segmented broadcasts
- International patient nurture workflows
- Dedicated copywriter & automation engineer
- Enterprise volume routing & SLAs
Prices exclude GST. Advertising spend and third-party software are billed separately. Full pricing
Free follow-up review
A follow-up review that finds the patients you already have.
We map what happens after an enquiry or visit, and show you the messages worth automating first.
- Where enquiries stop hearing from you today
- Recall and reminder messages worth sending
- WhatsApp, email and SMS set-up checks
- A simple 60-day follow-up plan
About this page
Healthcare brands we work withMedantaIndraprastha Apollo HospitalsSaudi German HospitalIndira Gandhi Eye HospitalOvum HospitalLifeCare HospitalsRainbow Children's HospitalIvy HospitalMAX HealthcareCloudnine
Direct marketing
Every direct marketing service we offer.
Each one has its own page: what it covers, how we run it and what it costs.
Proof from the dashboards
The screenshots behind our results.
Unedited screenshots from client accounts and our portfolio — Search Console, Google Ads, YouTube Studio, Google Business Profile and live Google results. Growth moments are highlighted.
google.com/maps · Business ProfilePortfolio slide
Google Business Profile
11,501 Google reviews at 4.7★
Indraprastha Apollo Hospital · Portfolio capture
- Google rating
- 4.7★
- Google reviews
- 11,501
Profile management, review responses and photo updates for one of India’s largest hospitals. Ratings change over time.
1 / 3
Get this kind of growth Client names appear only where they are visible in the screenshot itself or the source folder. Other accounts are shown anonymously.
Credibility, checked
The numbers behind ten years of healthcare growth.
- Healthcare websites builtSince 2016
- 350+
- Campaigns runGoogle, Meta & YouTube
- 3,500+
- Organic social viewsApollo · client deck
- +717%
- Ad clicks in one accountJan–Apr 2024 · original report
- 48.4K
- Client video testimonialsOn our YouTube channel
- 41
- Indian cities researchedPlus 6 Gulf markets
- 26
- Specialty playbooksHospitals to medical tourism
- 7
- OfficesGurugram · La Mesa
- 2
+717%organic social views · Indraprastha ApolloClient deck48.4Kclicks in one Google Ads account, Jan–Apr 2024Original report15.1Krecorded conversions, same accountOriginal report200 → 2,000+YouTube subscribers in a year · Dr. Johar’s groupClient video2.3MGoogle impressions · Lucknow hospitalClient video#1on Google · Dr. Suresh, maxillofacial surgeonClient videoTop 10for specialist searches · Dr. Vijay Karan ReddyClient video1M+content interactions · Indraprastha ApolloClient deck
1.09Morganic clicks in 12 months · Artemis HospitalsOriginal report69.8Korganic clicks in 12 months · Vision Eye CentreOriginal report+35%search clicks, 6 months vs 6 · Raj HospitalsOriginal report4.4%organic CTR · Refine Skin & Body ClinicOriginal report4.6Mviews on one doctor video · YouTube StudioPortfolio capture88.5Kconversions in one Google Ads account, 2018–2024Portfolio capture4.7★from 11,501 Google reviews · Indraprastha ApolloPortfolio capture#1for “best eye centre in delhi” · Vision Eye CentrePortfolio capture
In the press
Forbes India · Brand ConnectFounders building India’s most iconic brands(opens in a new tab)
YourStory · Company profileMeet Branding Pioneers(opens in a new tab)
The Eastern Herald · Founder featureEthical AI adoption and practice growth for doctors(opens in a new tab)
Lokmat Times · Doctors’ DayCelebrating the doctors who make a difference(opens in a new tab)
Check us out independently
Our evidence standard
Original reportScreenshots from the client’s own Google, Meta or Search Console account.
Client deckFigures reported in the client engagement deck, with caveats shown.
Client videoStated by the client on camera; we link the video.
No invented metrics, ratings or awards — ever.
Client videos
Hear it from the doctors and hospital teams.
Rather just talk? A strategist is on WhatsApp.
Ask anything — pricing, timelines, whether we have worked in your specialty.
Start a WhatsApp chatKeep reading
Build the rest of the patient acquisition stack.
The neighbouring pieces — the problems we solve, the locations we run plays in, and the receipts we’ve filed.
- Patient Newsletter Design & DeliveryInside Healthcare Direct Marketing
- Drip Email Campaign SetupInside Healthcare Direct Marketing
- Email List Building & SegmentationInside Healthcare Direct Marketing
- Upshaw Dental Studio — Tampa local growthLocal SEO tampa market · 11 mo
- Apollo Athenaa — Women's Cancer Centre launchLaunch service launch plan · 9 mo
- ROAS (Return on Ad Spend)Revenue earned for every dollar of ad spend, calculated as Revenue ÷ Ad Spend. At 4x ROAS, each $1 brings back…
- CRO (Conversion Rate Optimization)A methodical effort to turn more visitors into patients. The toolkit includes A/B testing, form optimization, …
- The Complete Guide to Healthcare Marketing (2026)Long-form playbook
- Healthcare marketing in Kansas CityLocal SEO + media buying in Kansas City
- Healthcare marketing in IndianapolisLocal SEO + media buying in Indianapolis
Questions you'll have
Everything about healthcare direct marketing.
Something else? Talk to our CRM team.
Is WhatsApp marketing allowed for healthcare practices?
Yes. Using the official WhatsApp Business Platform API, healthcare providers can send approved transactional messages, appointment reminders, and opt-in educational updates.
How do you handle patient opt-outs and unsubscribe requests?
Every message includes an instant one-word opt-out ('STOP'), and our systems immediately sync unsubscribe status across all channels to ensure complete compliance.
Can we segment messages based on patient conditions?
Yes. We create secure, privacy-compliant segments (e.g. cardiology patients, prenatal care, dental recall) so messages are always relevant to each patient's specific health journey.
Direct marketing
See your direct marketing opportunity.
Three quick questions. We come prepared with a plan for your specialty and city.
- A 30-minute call with a healthcare specialist
- Your top three growth opportunities, in writing
- Honest advice — even if that means not hiring us
- No obligation and no hard sell
You’ll speak with a senior strategistConsultations are hosted by Arush Thapar’s team.
Step 1 of 3Takes 30 seconds
What do you want to improve first?
Details stay privateNo obligationReply within 1 working day