Healthcare Direct Marketing

SMS Review Request Campaigns

A neutral post-visit SMS with your review link, sent to every patient rather than just happy ones. For clinics and hospitals; not doctors in India (NMC).

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350+ healthcare brands served since 2016 · Healthcare only · Honest reporting, no guarantees

Campaign creatives made for healthcare clients — From our existing portfolio.

Why us

What we do differently for healthcare.

Pricing & tiers →

Multilingual outreach

Hindi, Arabic, French, Tagalog, Swahili. WhatsApp + email + SMS unified workflow.

Re-activation programmes

Patient-recall automations that don’t feel transactional. Cycle-aware, treatment-aware.

PHI-safe handling

BAA-cleared workflows. Segregated PHI. Audit-trailed every touchpoint.

See how many enquiries go cold — free.

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Process

4 phases. One outcome.

Discovery & Audit

We begin by understanding what makes your sms review request campaigns needs unique. Your specialty, market, and patient demographics shape every recommendation we make. Before we touch a single campaign, we sit down and understand your practice. What specialties do you focus on? Who are your ideal patients? What's worked before and what hasn't? We'll audit your current sms review request campaigns setup, analyze your competitors, and identify the gaps.

Strategy & Planning

Based on what we learn, we build a custom sms review request campaigns strategy with specific targets. Not vague promises — actual numbers: expected lead volume, projected cost per patient, and a realistic timeline. You'll know exactly what to expect before we start.

Execution & Implementation

Our team gets to work with a dedicated account manager who knows your practice, your specialty, and your market. You'll get regular updates, real-time dashboards, and direct access to the team. If something isn't working, we pivot fast.

Measurement & Optimization

Every month, we look at what drove actual patient bookings (not just clicks) and double down on what works. Your campaigns get smarter over time because we're feeding real patient conversion data back into the strategy.

Compliance by market

What the rules allow where you practise.

Healthcare advertising law differs by country, so we run each market’s own playbook. In India, NMC’s 6 Oct 2026 guidelines apply. Read the NMC guide.

Asking for and showing reviews

Asking for and showing reviews by market
Market	Status	What applies
India	Narrow exceptions	Doctors may not request reviews for promotion on social media. Fake, paid, incentivised or manipulated reviews are banned for doctors and hospitals. Patients' own reviews can stay; replies must not reveal patient details.NMC Public Notice R-13014/01/2024-Ethics (6 Oct 2026), Expl. V to 3.2, 8.1(xii), 7.4
United States	Allowed with conditions	Ask every patient through the same neutral request. Fake, AI-written and sentiment-linked paid reviews are banned, gating may be deceptive, and replies must not reveal patient details.16 CFR 465.2, 465.4, 465.7 (FTC, 2024); 16 CFR 255.2(d); HIPAA Privacy Rule
United Kingdom	Allowed with conditions	Invite every patient or a random sample, never only happy ones. Fake reviews and undisclosed incentives are banned, and negative reviews must be published on the same terms as positive ones.DMCC Act 2024 Sch. 20 para 13; CAP Code 3.44–3.46; CMA208 para 4.5
Canada	Narrow exceptions	Ontario physicians should not ask patients for reviews or delete only negative comments. Fake reviews, or employee reviews without disclosure, are misleading under federal law.CPSO Advice to the Profession: Advertising (2020); Competition Act s52, s74.01
Australia	Allowed with conditions	Patients may review freely, but republishing a clinical-outcome review is using a testimonial. Ask all patients neutrally; filtering out likely-negative reviewers has been held misleading.Health Practitioner Regulation National Law s133(1)(c); ACCC v Meriton [2017] FCA 1305
Kenya	Allowed with conditions	No inducements for testimonials or reviews. Republishing a patient's review, name or photo in marketing needs their express consent.KMPDC Code of Conduct, 7th ed. (2026) §6.7(e); Data Protection Act 2019 s37

Patient images and data

Patient images and data by market
Market	Status	What applies
India	Allowed with conditions	Only where law permits, with specific, informed, documented consent. Anonymise by default. The DPDP Act 2023 and its 2025 Rules apply.NMC Public Notice R-13014/01/2024-Ethics (6 Oct 2026), 6.1–6.4, 7.4, 7.6
UAE	Narrow exceptions	Patient information may not be used for marketing without written approval, and UAE health data generally must be stored and processed in the UAE. No filming in operating theatres.Federal Law 2/2019 (ICT in health) Arts 13, 16; DHA Standards for Medical Advertisement Content on Social Media (2022) §9.7
Saudi Arabia	Allowed with conditions	Health data is sensitive data: explicit consent, a DPIA and breach notice within 72 hours. Patient images need written consent and facility approval.PDPL (Royal Decree M/19); Royal Decree M/59, Implementing Reg. 5-3
Qatar	Narrow exceptions	Health data is special-nature data needing regulator permission and a DPIA. Electronic marketing needs prior opt-in consent.Law 13/2016 on Personal Data Privacy Protection
Kuwait	Allowed with conditions	There is no general data-protection law. Filming patients needs written permission from the patient, the practitioner and clinic management.Kuwait MOH Ministerial Resolution 87 (private-sector medical ads); Law 70/2020
Bahrain	Allowed with conditions	Health data is sensitive data. We use explicit, written, revocable consent for any patient image, story or data.PDPL, Law 30/2018
Oman	Narrow exceptions	Consent must be explicit and verifiable, and processing health data needs an MTCIT permit. Fully enforceable since 5 Feb 2026.PDPL, Royal Decree 6/2022; Ministerial Decision 34/2024
United States	Allowed with conditions	Using PHI, including patient photos or stories, for marketing needs a written HIPAA authorisation. No ad pixels on authenticated pages or booking flows without a BAA.45 CFR 164.501, 164.508(a)(3); HHS OCR online tracking bulletin (2024)
United Kingdom	Allowed with conditions	Health data is special category data: explicit, separate, withdrawable consent for marketing use. Doctors need consent before recording patients for public media.UK GDPR Art. 9; GMC recordings guidance para 37
Canada	Allowed with conditions	Ontario custodians need express consent to use health information for marketing. BC and Alberta require written consent for patient images in ads.PHIPA s33; CPSBC Advertising standard; CPSA cl. 5(a)
Australia	Allowed with conditions	Image consent must be separate from treatment consent and withdrawable. Direct marketing that uses health information needs consent.MBA cosmetic guidelines (2023); Privacy Act 1988, APP 7
Kenya	Allowed with conditions	Commercial use needs express consent, health data may not drive direct marketing, and sending sensitive data abroad needs explicit consent plus safeguards.Data Protection Act 2019 ss37, 49; ODPC Guidance Note on Health Data (2023)

A planning summary, not legal advice. We confirm the current rules for your market before anything is published.

How we measure

Judged against your own baseline.

We report the levers below from your analytics and CRM. Magnitudes are reconciled with you privately, never promised up front.

What the programme works to move, measured against your own baseline
Lever	Starting point	Direction	How it’s measured
Monthly Organic Traffic	Your baseline	Higher, compounding	reconciled under NDA
Patient Inquiries per Month	Your baseline	More qualified volume	reconciled under NDA
Page 1 Keyword Coverage	Your baseline	Broader coverage	reconciled under NDA
Cost per Patient Acquisition	Your baseline	Lower vs baseline	reconciled under NDA

Operating principles

Most patients research and compare providers online before they ever call — your digital presence is the first consultation
Patients increasingly weigh a provider's online presence and reviews alongside personal referrals
Patients shortlist several providers before choosing one — the goal is to reliably make that shortlist
Complete, accurate Google Business Profiles consistently earn more patient attention than thin or unclaimed listings

“The most successful practices treat marketing seriously and consistently, the same way they treat clinical operations. SMS Review Request Campaigns done with that seriousness compounds.”

— Branding Pioneers — operating principle

The evidence

Results you can check, not just claims.

Original reportClient deckPortfolio capture

The profile patients check before they call.

Google Business profiles set up and managed for hospitals and clinics, with review requests built into the patient journey.

Portfolio capturePortfolio captures of client Google Business profiles. Ratings change over time.

Pricing

Clear fees. No lock-in after the minimum term.

Starting fees from our price book. Your proposal confirms the exact scope before you commit.

Practice

Single-clinic and solo practitioners

₹50,000/ month

$1,500 / month outside India

3-month minimum

WhatsApp Business automation
Monthly patient newsletter
Post-visit feedback surveys
Annual checkup recall flows
List hygiene & spam protection

Start with Practice

Most chosen

Hospital

Multi-line hospitals and chains

₹1,50,000/ month

$5,000 / month outside India

6-month minimum

Multi-channel (WhatsApp + Email + SMS)
Procedure-specific drip sequences
Bi-weekly doctor newsletters
Patient segmentation by condition
EMR database automated sync

Start with Hospital

Enterprise

Hospital groups and global brands

Customengagement

Scoped to your group

12-month minimum

Custom WhatsApp app & patient portal sync
Multi-department segmented broadcasts
International patient nurture workflows
Dedicated copywriter & automation engineer
Enterprise volume routing & SLAs

Start with Enterprise

Prices exclude GST. Advertising spend and third-party software are billed separately. Full pricing

Questions

Straight answers.

Something else? Talk to our CRM team.

How much does sms review request campaigns typically cost?

We're transparent about pricing because we know vague "it depends" answers are frustrating. For sms review request campaigns, our fees start from $1,500/month (₹50,000/month in India) on the Practice tier (3-month minimum) and from $5,000/month (₹1,50,000/month in India) on the Hospital tier (6-month minimum); Enterprise is scoped custom (12-month minimum). The right tier depends on your practice size, market competition, and goals, and engagements run month to month once the minimum term ends. During your strategy call, we'll give you a specific quote with ROI projections.

How quickly will I see results from sms review request campaigns?

Honestly? It depends on the channel. If we're running Google Ads, you'll start getting calls within the first week or two. SEO is a longer play — expect initial movement in 3-4 months with serious traction by month 6-12. AI and automation changes (like chatbots and automated follow-ups) show impact almost immediately. During your strategy call, we'll map out a realistic timeline based on your specific situation and market.

Will this work for my specific specialty?

We work with 113+ medical specialties — from general dentistry to cardiac surgery to IVF clinics. The approach changes significantly by specialty because patients search and decide differently. A cosmetic surgery patient's journey is completely different from an orthopedic patient's. We tailor everything to your specialty's specific patient behavior patterns.

What makes you different from other healthcare marketing agencies?

Three things, honestly. First, we only work with healthcare — we don't split attention between restaurants and hospitals. Every strategy is built for how patients actually think and search. Second, we build systems, not campaigns. Campaigns end. Our systems compound over time. Third, we measure what matters — actual patients and revenue, not impressions and clicks. If a campaign generates traffic but no appointments, we fix it.

Do I need to sign a long-term contract?

No. We offer month-to-month because we believe if we're doing good work, you'll want to stay. That said, SEO and organic strategies need at least 6 months to show their full potential — so we'll be upfront about that. We want you to stay because you're seeing results, not because you're locked in.

Can I see results from practices like mine?

Yes — we have case studies across dozens of specialties with specific, measurable outcomes. During your strategy call, we'll share examples from practices similar to yours in terms of size, specialty, and market conditions. We're talking real numbers: patient leads, cost per acquisition, revenue growth, and ROI.