AI receptionist
Voice + WhatsApp + web in eight languages. Deployed in 14 days. Direct CRM write-back.
Healthcare AI & Automation
Email Marketing Automation
Keep patients coming back with email workflows that fire reminders, newsletters, and re-engagement drips on autopilot from your healthcare CRM.
350+ healthcare brands served since 2016 · Healthcare only · Honest reporting, no guarantees
Patient journey · BookingProduct portfolio
Why us
What we do differently for healthcare.
Patient-CRM unified intake
All inbound (calls, web, WhatsApp, social) into one CRM. Routed by geo + specialty.
Lead scoring + routing
AI-scored patient leads piped to the right doctor with full context, so the first reply is already informed.
See how many enquiries you miss after hours — free.
Get my free growth planProcess
5 phases. One outcome.
Patient Journey Mapping
Before we build anything, we interview your team. Understanding your patient acquisition goals, budget constraints, and growth targets is step zero. We map your complete patient journey — from first website visit to appointment booking to post-visit follow-up. We identify every friction point, dropout moment, and manual process that AI and automation can improve. This includes analyzing your current response times, lead follow-up processes, and appointment scheduling workflow.
System Architecture & Integration Planning
We design the automation architecture: which AI tools handle which conversations, how they integrate with your Hospital Management System (HMS), CRM, and scheduling software. For email marketing automation, we plan the conversation flows, escalation rules, and multilingual capabilities based on your patient demographics.
AI Training & Build
We build and train your AI systems using healthcare-specific conversation data. WhatsApp chatbots, website chat widgets, and voice AI are trained on your services, physicians, pricing, insurance acceptance, and operating procedures. Every response is reviewed by healthcare professionals to ensure medical accuracy and empathetic tone.
Pilot Launch & Human-in-the-Loop Testing
We launch with human oversight — every AI conversation is monitored for the first 2-4 weeks. Real patient interactions train the system to handle edge cases. We fine-tune response accuracy, escalation triggers, and conversion pathways based on actual patient behavior.
Full Deployment & Continuous Learning
Once pilot metrics are validated (response time, conversion rate, patient satisfaction), we deploy at full scale. The AI continuously improves from real conversations. Monthly reports track appointments booked, response times, patient satisfaction scores, and cost per acquired patient through AI channels.
How we measure
Judged against your own baseline.
We report the levers below from your analytics and CRM. Magnitudes are reconciled with you privately, never promised up front.
| Lever | Starting point | Direction | How it’s measured |
|---|---|---|---|
| Website Conversion Rate | Your baseline | Higher conversion | reconciled under NDA |
| Monthly New Patients | Your baseline | More new patients | reconciled under NDA |
| Patient Lifetime Value Captured | Your baseline | Stronger retention | reconciled under NDA |
| Online Reputation Score | Your baseline | Improved rating | reconciled under NDA |
Operating principles
- Practices with a steady flow of recent, responded-to reviews convert local searches better than those without
- Mobile-first experiences matter because most healthcare searches happen on phones
- Healthcare search ads reward tight intent targeting and compliant, condition-specific landing pages
“In healthcare marketing, trust isn't a nice-to-have — it's the whole conversion mechanism. Every piece of your Email Marketing Automation strategy should answer one question: why should a patient trust you with their health?”
The evidence
Results you can check, not just claims.
Original reportClient deckPortfolio capture
The profile patients check before they call.
Google Business profiles set up and managed for hospitals and clinics, with review requests built into the patient journey.
Portfolio capturePortfolio captures of client Google Business profiles. Ratings change over time.
Pricing
Clear fees. No lock-in after the minimum term.
Starting fees from our price book. Your proposal confirms the exact scope before you commit.
Practice
Single-clinic and solo practitioners
₹50,000/ month
$1,500 / month outside India
3-month minimum
- WhatsApp + Web Chatbot
- Doctor schedule booking sync
- Automated appointment reminders
- Intake form collection
- Monthly prompt optimization
Most chosen
Hospital
Multi-line hospitals and chains
₹1,50,000/ month
$5,000 / month outside India
6-month minimum
- Omnichannel (WhatsApp, Web, SMS, IG)
- Multi-doctor calendar routing
- Patient recall & review collection
- Custom CRM & EMR integration
- Dedicated prompt engineer
Enterprise
Hospital groups and global brands
Customengagement
Scoped to your group
12-month minimum
- Voice AI phone triage
- Departmental routing & triage
- Custom on-prem / private cloud options
- HIPAA-aware enterprise SLA, BAA on request
- 24/7 engineer on-call
Prices exclude GST. Advertising spend and third-party software are billed separately. Full pricing
How much does email marketing automation typically cost?
We're transparent about pricing because we know vague "it depends" answers are frustrating. For email marketing automation, our fees start from $1,500/month (₹50,000/month in India) on the Practice tier (3-month minimum) and from $5,000/month (₹1,50,000/month in India) on the Hospital tier (6-month minimum); Enterprise is scoped custom (12-month minimum). The right tier depends on your practice size, market competition, and goals, and engagements run month to month once the minimum term ends. During your strategy call, we'll give you a specific quote with ROI projections.
How quickly will I see results from email marketing automation?
Honestly? It depends on the channel. If we're running Google Ads, you'll start getting calls within the first week or two. SEO is a longer play — expect initial movement in 3-4 months with serious traction by month 6-12. AI and automation changes (like chatbots and automated follow-ups) show impact almost immediately. During your strategy call, we'll map out a realistic timeline based on your specific situation and market.
Will this work for my specific specialty?
We work with 113+ medical specialties — from general dentistry to cardiac surgery to IVF clinics. The approach changes significantly by specialty because patients search and decide differently. A cosmetic surgery patient's journey is completely different from an orthopedic patient's. We tailor everything to your specialty's specific patient behavior patterns.
How accurate are AI chatbots for healthcare patient inquiries?
Our healthcare AI chatbots achieve 92-97% accuracy on common patient queries (appointment booking, insurance questions, service information, directions). They're trained on your specific practice data — services, physicians, pricing, and procedures. For medical questions that require clinical judgment, the AI is trained to escalate to a human team member immediately. We never let AI provide medical advice — it handles administrative and informational queries only.
How do I choose the right CRM for my healthcare practice?
The right CRM depends on your practice size, specialty, and existing systems. For smaller practices (1-5 physicians), we typically recommend healthcare-specific CRMs like DrChrono or Kareo that integrate with your HMS. For larger organizations, Salesforce Health Cloud or HubSpot with healthcare customization provides more scalability. The key factors: HIPAA compliance, HMS/EHR integration, automated follow-up capabilities, and reporting depth. We'll evaluate your tech stack and recommend the best fit.
How complex is it to integrate AI tools with our existing hospital management system?
Most modern HMS platforms (Practo, HealthPlix, Athenahealth, Epic) have APIs that support integration within 2-4 weeks. Legacy systems without APIs take longer — 4-8 weeks — and may require middleware. We handle the entire integration: mapping data flows, building API connections, testing edge cases, and training your staff. The goal is zero disruption to your existing workflows. Your team shouldn't need to change how they work — the AI works around them.
Healthcare AI & Automation
Ready to fill the OPD with email marketing automation?
Senior strategist on the call. 90-day roadmap whether you engage us or not.
- A 30-minute call with a healthcare specialist
- Your top three growth opportunities, in writing
- Honest advice — even if that means not hiring us
- No obligation and no hard sell
You’ll speak with a senior strategistConsultations are hosted by Arush Thapar’s team.
Step 1 of 3Takes 30 seconds
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