Healthcare Social Media

User-Generated Content Campaigns

Reshare patient posts only with written permission and where testimonials are lawful (e.g. US, UK). Not used for doctors or hospitals in India (NMC 2026).

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350+ healthcare brands served since 2016 · Healthcare only · Honest reporting, no guarantees

Grid of social media post designs made for healthcare clients — From our existing portfolio.

Why us

What we do differently for healthcare.

Pricing & tiers →

Daily content engine

A steady content calendar for every account we run. Specialty-tuned themes, condition awareness days.

Stigma-sensitive creative

Mental-health, paediatrics, end-of-life — patient-respectful framing baked into every brief.

Healthcare-native engagement

Hospital, doctor, and clinic accounts run on a healthcare playbook, not generic social.

See what your feed tells a new patient — free.

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Process

5 phases. One outcome.

Platform Audit & Audience Research

We start with data, not assumptions. Our AI tools analyze your market, competitors, and patient search behavior to find the gaps in your user generated content campaigns strategy. We audit your current social presence across Instagram, Facebook, LinkedIn, TikTok, and YouTube. We analyze what your competitors are doing, what content your target patients engage with, and which platforms your specific demographic uses most. For healthcare in 2026, Instagram Reels and YouTube Shorts dominate for patient acquisition.

Content Strategy & Calendar

We build a monthly content calendar with 4-5 content pillars tailored to your specialty. For user-generated content campaigns, this typically includes: physician-led educational content, patient stories (with consent), behind-the-scenes practice content, health myth debunking, and trending health topic reactions. Every piece follows the 90/10 rule — 90% educational, 10% promotional.

Content Production & Physician Coaching

Our team produces content or coaches your physicians to create authentic short-form video. We handle scripting, filming guidance, editing, caption writing, and hashtag/keyword strategy. For doctor accounts, we focus on the saveable carousel and 60-90 second educational Reel formats that Instagram's 2026 algorithm rewards most.

Community Management & Engagement

We manage daily engagement: responding to comments, DMs, and mentions within 2 hours. We run engagement campaigns, collaborate with other medical creators, and manage your online reputation. For healthcare, we ensure all public-facing responses follow medical advertising guidelines.

Performance Analysis & Growth Scaling

Monthly analytics track reach, engagement, saves (the #1 ranking signal in 2026), follower growth, and website traffic from social. More importantly, we track patient attribution — how many appointments can be traced back to social media. We double down on content formats that drive bookings and sunset what doesn't work.

Compliance by market

What the rules allow where you practise.

Healthcare advertising law differs by country, so we run each market’s own playbook. In India, NMC’s 6 Oct 2026 guidelines apply. Read the NMC guide.

Patient testimonials

Patient testimonials by market
Market	Status	What applies
India	Not permitted	Doctors may not request or share patient testimonials for promotion, and patient consent does not make them permissible.NMC Public Notice R-13014/01/2024-Ethics (6 Oct 2026), Expl. V to 3.2, 6.2, 8.1(xi)
UAE	Allowed with conditions	Dubai: allowed only with the person's written consent, limited to a stated subject and period. Outside Dubai no federal rule clearly allows lay patient testimonials, so we treat them as needing regulator approval.DHA Standards for Medical Advertisement Content on Social Media (2022) §6.10, §9.1, App. 2
Saudi Arabia	Not permitted	Patient experiences, patient information and patient images may not appear in health ads.Saudi MOH Annex 10, advertising content controls (Ed. 4)
Qatar	Narrow exceptions	No express rule found, so we treat testimonials as restricted; check with MOPH. Patient images or video need consent, and every post needs written sign-off from the medical director and the practitioner.MOPH DHP Circular 01/2021, amended by 01/2022
Kuwait	Narrow exceptions	No express rule found, so we treat testimonials as restricted; check with the MOH. Filming a patient needs written permission from the patient, the practitioner and clinic management, and the ad needs an MOH licence.Kuwait MOH Ministerial Resolution 87 (private-sector medical ads)
Bahrain	Allowed with conditions	Allowed if honest, not deceptive, scientifically supported and consented to by the patient before publication.NHRA Guidelines for Advertising Health Services (2017) §8
Oman	Narrow exceptions	No published rule found, so we treat testimonials as restricted; check with the MOH. Any use needs MOH ad-licence approval and the patient's explicit written consent.Oman MOH Health Advertisement Licence (DGPHE); PDPL (Royal Decree 6/2022)
United States	Allowed with conditions	Allowed if genuine and representative, or the typical result is disclosed, with a signed HIPAA marketing authorisation. Fake or AI-written testimonials are banned; Texas treats testimonials as high-risk.16 CFR 465.2 (FTC, 2024); 16 CFR 255.2(b); 45 CFR 164.508(a)(3)
United Kingdom	Allowed with conditions	Allowed if genuine, held on file with the person's contact details, relevant to the service and used with permission. Not for prescription-only medicines.CAP Code 3.47–3.50, 12.18
Canada	Narrow exceptions	Banned for physicians in Ontario and Alberta. Elsewhere a testimonial needs the person's written permission and must not mislead or create unreasonable expectations.Ontario O. Reg. 114/94 s6(2)(b); CPSA Advertising standard cl. 1(i); Competition Act s74.02
Australia	Not permitted	Testimonials about clinical aspects of care are banned in advertising, including reposted reviews. Non-clinical feedback, such as on wait times, may be used.Health Practitioner Regulation National Law s133(1)(c)
Kenya	Not permitted	Patient names, identities and pictures are barred from practitioner and facility ads, so testimonials are effectively unavailable. Inducing patients to give testimonials is also barred.KMPDC Advertising Rules 2016 r5(1)(a)–(b); KMPDC Code of Conduct, 7th ed. (2026) §6.7(e)

Asking for and showing reviews

Asking for and showing reviews by market
Market	Status	What applies
India	Narrow exceptions	Doctors may not request reviews for promotion on social media. Fake, paid, incentivised or manipulated reviews are banned for doctors and hospitals. Patients' own reviews can stay; replies must not reveal patient details.NMC Public Notice R-13014/01/2024-Ethics (6 Oct 2026), Expl. V to 3.2, 8.1(xii), 7.4
United States	Allowed with conditions	Ask every patient through the same neutral request. Fake, AI-written and sentiment-linked paid reviews are banned, gating may be deceptive, and replies must not reveal patient details.16 CFR 465.2, 465.4, 465.7 (FTC, 2024); 16 CFR 255.2(d); HIPAA Privacy Rule
United Kingdom	Allowed with conditions	Invite every patient or a random sample, never only happy ones. Fake reviews and undisclosed incentives are banned, and negative reviews must be published on the same terms as positive ones.DMCC Act 2024 Sch. 20 para 13; CAP Code 3.44–3.46; CMA208 para 4.5
Canada	Narrow exceptions	Ontario physicians should not ask patients for reviews or delete only negative comments. Fake reviews, or employee reviews without disclosure, are misleading under federal law.CPSO Advice to the Profession: Advertising (2020); Competition Act s52, s74.01
Australia	Allowed with conditions	Patients may review freely, but republishing a clinical-outcome review is using a testimonial. Ask all patients neutrally; filtering out likely-negative reviewers has been held misleading.Health Practitioner Regulation National Law s133(1)(c); ACCC v Meriton [2017] FCA 1305
Kenya	Allowed with conditions	No inducements for testimonials or reviews. Republishing a patient's review, name or photo in marketing needs their express consent.KMPDC Code of Conduct, 7th ed. (2026) §6.7(e); Data Protection Act 2019 s37

Patient images and data

Patient images and data by market
Market	Status	What applies
India	Allowed with conditions	Only where law permits, with specific, informed, documented consent. Anonymise by default. The DPDP Act 2023 and its 2025 Rules apply.NMC Public Notice R-13014/01/2024-Ethics (6 Oct 2026), 6.1–6.4, 7.4, 7.6
UAE	Narrow exceptions	Patient information may not be used for marketing without written approval, and UAE health data generally must be stored and processed in the UAE. No filming in operating theatres.Federal Law 2/2019 (ICT in health) Arts 13, 16; DHA Standards for Medical Advertisement Content on Social Media (2022) §9.7
Saudi Arabia	Allowed with conditions	Health data is sensitive data: explicit consent, a DPIA and breach notice within 72 hours. Patient images need written consent and facility approval.PDPL (Royal Decree M/19); Royal Decree M/59, Implementing Reg. 5-3
Qatar	Narrow exceptions	Health data is special-nature data needing regulator permission and a DPIA. Electronic marketing needs prior opt-in consent.Law 13/2016 on Personal Data Privacy Protection
Kuwait	Allowed with conditions	There is no general data-protection law. Filming patients needs written permission from the patient, the practitioner and clinic management.Kuwait MOH Ministerial Resolution 87 (private-sector medical ads); Law 70/2020
Bahrain	Allowed with conditions	Health data is sensitive data. We use explicit, written, revocable consent for any patient image, story or data.PDPL, Law 30/2018
Oman	Narrow exceptions	Consent must be explicit and verifiable, and processing health data needs an MTCIT permit. Fully enforceable since 5 Feb 2026.PDPL, Royal Decree 6/2022; Ministerial Decision 34/2024
United States	Allowed with conditions	Using PHI, including patient photos or stories, for marketing needs a written HIPAA authorisation. No ad pixels on authenticated pages or booking flows without a BAA.45 CFR 164.501, 164.508(a)(3); HHS OCR online tracking bulletin (2024)
United Kingdom	Allowed with conditions	Health data is special category data: explicit, separate, withdrawable consent for marketing use. Doctors need consent before recording patients for public media.UK GDPR Art. 9; GMC recordings guidance para 37
Canada	Allowed with conditions	Ontario custodians need express consent to use health information for marketing. BC and Alberta require written consent for patient images in ads.PHIPA s33; CPSBC Advertising standard; CPSA cl. 5(a)
Australia	Allowed with conditions	Image consent must be separate from treatment consent and withdrawable. Direct marketing that uses health information needs consent.MBA cosmetic guidelines (2023); Privacy Act 1988, APP 7
Kenya	Allowed with conditions	Commercial use needs express consent, health data may not drive direct marketing, and sending sensitive data abroad needs explicit consent plus safeguards.Data Protection Act 2019 ss37, 49; ODPC Guidance Note on Health Data (2023)

A planning summary, not legal advice. We confirm the current rules for your market before anything is published.

How we measure

Judged against your own baseline.

We report the levers below from your analytics and CRM. Magnitudes are reconciled with you privately, never promised up front.

What the programme works to move, measured against your own baseline
Lever	Starting point	Direction	How it’s measured
Monthly Organic Traffic	Your baseline	Higher, compounding	reconciled under NDA
Patient Inquiries per Month	Your baseline	More qualified volume	reconciled under NDA
Page 1 Keyword Coverage	Your baseline	Broader coverage	reconciled under NDA
Cost per Patient Acquisition	Your baseline	Lower vs baseline	reconciled under NDA

Operating principles

Telehealth has become a durable part of how many patients prefer to receive care
Improvements in a practice's online rating tend to track with stronger patient inquiry volume
Content attributed to named, credentialed clinicians earns more patient trust than anonymous content
Patients weigh online reviews heavily when choosing a provider

“The practices that win aren't the ones spending the most — they're the ones that actually understand how their patients search, compare, and decide. User Generated content campaigns should be built on that understanding, not big-budget guesswork.”

— Branding Pioneers — operating principle

The evidence

Results you can check, not just claims.

Original reportClient deckPortfolio capture

Creative work with visible impact.

Patient education and a coordinated social programme for Indraprastha Apollo, as reported in the client engagement deck.

Organic social views: +717%
Content interactions: 1M+
Performance ads: +337.7%

Client deckClient-deck figures. The slide does not state the reporting period or baseline; organic views refer to social content, not Google traffic.

Pricing

Clear fees. No lock-in after the minimum term.

Starting fees from our price book. Your proposal confirms the exact scope before you commit.

Practice

Single-clinic and solo practitioners

₹50,000/ month

$1,500 / month outside India

3-month minimum

12 edited Reels/Shorts per month
Scripting & topic research
Graphic carousels & quotes
Community moderation & DM routing
Monthly performance report

Start with Practice

Most chosen

Hospital

Multi-line hospitals and chains

₹1,50,000/ month

$5,000 / month outside India

6-month minimum

24 edited Reels/Shorts per month
On-site or studio video direction
Instagram + YouTube + LinkedIn + FB
Consented patient-story edits (where lawful)
Dedicated medical scriptwriter

Start with Hospital

Enterprise

Hospital groups and global brands

Customengagement

Scoped to your group

12-month minimum

Multi-department video strategy
Doctor thought-leadership podcasts
Crisis communications monitoring
Full on-site film crew & post-production
Leadership communications for executives

Start with Enterprise

Prices exclude GST. Advertising spend and third-party software are billed separately. Full pricing

Questions

Straight answers.

Something else? Talk to our social team.

How much does user generated content campaigns typically cost?

We're transparent about pricing because we know vague "it depends" answers are frustrating. For user generated content campaigns, our fees start from $1,500/month (₹50,000/month in India) on the Practice tier (3-month minimum) and from $5,000/month (₹1,50,000/month in India) on the Hospital tier (6-month minimum); Enterprise is scoped custom (12-month minimum). The right tier depends on your practice size, market competition, and goals, and engagements run month to month once the minimum term ends. During your strategy call, we'll give you a specific quote with ROI projections.

How quickly will I see results from user generated content campaigns?

Honestly? It depends on the channel. If we're running Google Ads, you'll start getting calls within the first week or two. SEO is a longer play — expect initial movement in 3-4 months with serious traction by month 6-12. AI and automation changes (like chatbots and automated follow-ups) show impact almost immediately. During your strategy call, we'll map out a realistic timeline based on your specific situation and market.

Will this work for my specific specialty?

We work with 113+ medical specialties — from general dentistry to cardiac surgery to IVF clinics. The approach changes significantly by specialty because patients search and decide differently. A cosmetic surgery patient's journey is completely different from an orthopedic patient's. We tailor everything to your specialty's specific patient behavior patterns.

How often should a healthcare practice post on social media?

Quality beats quantity, but consistency matters. We recommend 3-5 posts per week on Instagram (mix of Reels, carousels, and stories), 2-3 on Facebook, and 1-2 on LinkedIn for physician personal branding. The key isn't hitting a number — it's maintaining a consistent presence so the algorithm rewards your account. We'll build a content calendar that's sustainable for your team without sacrificing quality.

What type of content works best for healthcare social media?

The top performers we see across healthcare accounts: physician-led educational short videos (60-90 seconds explaining a condition or procedure), patient transformation stories (with consent), medical myth debunking, behind-the-scenes practice content, and trending health topic reactions. The 90/10 rule works: 90% educational and engaging content, 10% promotional. Saveable content (carousels with tips, infographics) drives the most algorithmic reach in 2026.

How do we stay HIPAA-compliant on social media?

HIPAA compliance on social media comes down to three rules: never share patient information without written consent (even in comments or DMs), never photograph patients without explicit permission and a signed release, and never discuss specific cases — even anonymously — if they could be identifiable. We train your team on these boundaries and review all content before posting. We also set up private DM protocols so patient inquiries are handled through compliant channels.