Sources & References
Their multi-specialty clinic team was excellent. Their online presence wasn't. We fixed that.
The practice was running at maybe 60% capacity. Not because the work wasn't good — patients loved them — but because nobody could find them online. Every month, high-value multi-specialty clinic cases went to competitors who simply had better Google presence.
We mapped every step a multi-specialty clinic patient in Novena takes before booking — the searches, the comparisons, the review checks — then put this practice in front of them at each one. AI Automation + CRM was the backbone.
We ran the numbers on what a multi-specialty clinic patient is worth over their lifetime, then reverse-engineered the cost targets. That gave us a clear budget and channel mix. AI Automation + CRM was the right fit for this market and price point.
Fixed what was broken, launched what was missing
Built trust assets that work 24/7
Squeezed more from every channel
Dominant presence, consistent pipeline
“I tell every doctor I know: stop relying on referrals alone. We did, and we were stuck at 150 patients a month. Now we're at 390. Digital isn't optional anymore. These guys proved that.”
Trust, compliance, and patient sensitivity matter. Generic digital agencies miss this. Every piece of content, every ad, every landing page needs to respect that a patient is making a life decision.
AI Automation drove immediate results. Organic built long-term equity. Together they created predictable patient flow that doesn't collapse when you pause a campaign.
We spent month 1 fixing the foundation before spending a dollar on growth. Most practices do it backwards — they throw money at traffic and wonder why nothing converts.
Book a free strategy call. We'll show you exactly where your digital gaps are and what fixing them would mean in patient volume.