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Compliance

NABH Marketing Standards

NABH accreditation requires hospitals to align marketing claims with operational reality. The standards and how we verify.

5–8 min read3 sectionsHealthcare-only since 2016

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What NABH requires

The National Accreditation Board for Hospitals & Healthcare Providers (NABH) sets quality standards for Indian hospitals. Marketing implications:

  • All claims must be substantiable from operational data
  • Patient-outcome statistics must be from current accreditation period
  • Comparative claims (vs other hospitals) require explicit consent + evidence
  • Photography of patients requires written informed consent

What we verify before publishing

  • Outcome statistics aligned with NABH-reported metrics
  • Photography rights documented in patient consent forms
  • Doctor credentials verified against NABH employment records
  • Service offerings aligned with accredited departments

Common NABH marketing mistakes

  • Stale outcome data (using 2-year-old metrics)
  • Photography without explicit campaign consent
  • "Best in city" or "#1" claims without verifiable evidence
  • Promoting services beyond accredited scope
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Practical notes & supporting evidence

More detail for your next decision.

A practical reference for this page
  1. Start hereNABH Marketing Standards

  2. Establish contextUse the published scope and relevant source material

  3. Choose the next stepFollow the linked resource and assign an owner

Putting NABH Marketing Standards into practice

Use the NABH resource to distinguish the accreditation information a provider can document from general quality language used in marketing. Confirm the relevant entity, location and current published status before preparing a claim. Keep approved terminology with the creative so the meaning stays consistent across website, print and social materials.

Choose the resource that matches your next decision

Begin with the question you need to answer, then choose the most appropriate destination in this collection. A guide explains a method, a checklist supports a repeatable review, a calculator explores assumptions and a case file documents a particular engagement. Reading them as interchangeable resources can create confusion. If you need to brief a supplier, start with the relevant service or framework. If you need to assess evidence, start with the source reports and the limits stated alongside the example.

Use the collection to narrow the investigation rather than adding every possible task to a marketing plan. Identify the stage where progress is blocked: discovery, understanding the service, making contact, arranging an appointment or following up. Choose a resource that addresses that stage and keep a short note of the evidence you need. A focused review is easier to act on than a long list of unrelated recommendations, particularly when clinical approvals and operational changes involve different people.

Apply the material to your own practice

Document the local conditions before adopting an example. Include the service mix, available clinicians, languages, appointment process and existing digital assets. A method used by a hospital network may need to be simplified for a solo practice; a single-clinic process may need explicit location ownership when used by a chain. Keep those adaptations visible in the brief. The resource provides a way to organise the work, while your own records establish whether its assumptions fit.

Assign a person to each next action and define how completion will be checked. Editorial tasks need content and approval ownership, technical tasks need a release review and measurement tasks need a named source account. Keep evidence attached to the relevant decision instead of relying on a general claim that the programme is performing well. Revisit the plan when the service, market or operational capacity changes. The related links on this page let you move from an overview into the detail needed for that next action.